CUSTOMER EXPERIENCE

experiencia
TRAINING WORKSHOPS ON ADVANCED CUSTOMER EXPERIENCE MANAGEMENT applied to the lift industry

Training needs

Customer experience is an increasingly important concept in modern business management and has become a valuable if not necessary element to achieve differentiation and success in business.
All employees who are in contact with customers are identified as the personifications of the very organizations they work for.
Providing a good service is worth nothing if customers don’t perceive it.
Lift companies that aim to develop must adopt this new way to provide services as an essential aspect of their philosophy.

Learning objectives

1. To understand the meaning of the concept of “Customer Experience”
2. To know the key factors of customer service.
3. To know the stages of Customer Experience.
4. To identify the “moments of truth”.

Participants

Maintenance managers, commercial agents and administrative staff working in lift companies.
In our training workshops, all departments in a company participate to recreate the experience that customers live when they contact a certain brand and design “moments of truth” absolutely connected to the reality of their company, to improve their service and customer service efficiently and notoriously.

Format

Workshops are held in-company, at the company facilities or online, according to preferences.

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